Grin HMS (https://hms.grinsoftware.com) (hereinafter the "Grin", "Grin HMS", "we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). We value your privacy and appreciate your trust in us. This Privacy Policy explains how we collect, use, and share personal information that we collect from you when you use our clinical lab software. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
We reserve the right to modify our privacy policy at any time without prior notice. To ensure that you are aware of any changes, we recommend that you review this policy periodically. By accessing and using our Website, you agree to comply with the terms and conditions outlined in this Privacy Policy. If you do not agree with these terms, please do not use or access our Website. Your use of the Website indicates your express consent to our use and disclosure of your personal information in accordance with this Privacy Policy. Please note that this Privacy Policy is incorporated into and subject to the Terms of Use.
In order to provide you with the best possible experience while using our Services, we may need to gather information about your identity. This information may be requested from you when you access our Services or during any communication with us, such as via emails, telephone calls, forms that you fill on our website or other forms of correspondence. We may ask you to voluntarily provide us with certain personal information that could identify you or be used to personally identify you.
We may gather various types of information from you, including contact information like your Name, Email, Phone, DOB, Address, and IP Address. In addition, we may also collect demographic information about you, or any other information that you provide during your use of our website. This data may be collected as part of a survey, for example. Furthermore, we may gather information regarding your usage of our services, your past medical history, your family's medical history, and your demographic data such as your date of birth, gender, marital status, blood group, as well as any other data that you choose to disclose voluntarily, such as your past medical history or family medical history.
We use your personal information to process your lab tests and to provide you with the results of your lab tests. We may also use your information to communicate with you about your lab tests and to provide you with information about our products and services if you have opted in to receive them.
By providing us with information, you enable us to improve our customer service capabilities. This allows us to more efficiently respond to your customer service requests and provide you with the support that you need.
We may utilize your email address to send you information and updates related to our services. This information may also be used to respond to any inquiries, questions, or requests that you may have. If you choose to opt-in to our mailing list, you may receive emails containing company news, product or service updates, and other related information. Should you wish to stop receiving future emails from us, you may do so at any time by contacting us through our website or mobile application.
In order to process payments, we may need to collect information from Users when they place an order. This information will only be used to provide the necessary services related to that order. We will not share this information with any third parties except when it is necessary to fulfill the service that you have requested.
Your feedback is crucial to us in our efforts to enhance our products and services. Therefore, we may use the feedback that you provide to improve our website and mobile application.
We may utilize information in aggregate form to gain insight into how our Users, as a group, use the services and resources offered on our website or mobile application. This information allows us to personalize the user experience and improve our overall services.
We take great care in ensuring that all user information is accessible to our employees, agents, or partners, as well as third parties, only on a need-to-know basis. Additionally, we bind only our employees to strict confidentiality obligations, as we understand the importance of protecting user information.
Grin HMS assists doctors and technicians in maintaining and organizing patient information. As a result, we may retain and submit all relevant records to the appropriate authorities, or to doctors who request access to such information. This allows for efficient and effective management of patient information, while ensuring compliance with all relevant laws and regulations.
Grin HMS assists patients in accessing their own personal health information. As a result, we may retain and provide access to such records to the relevant patients or their doctors upon their request. This allows for greater patient engagement and empowerment, while also ensuring compliance with all relevant laws and regulations related to the privacy and security of personal health information.
Despite our efforts to maintain the confidentiality and security of your Personal Information, Grin HMS cannot guarantee the same for information shared by our partners and third parties outside the scope of our agreement with them. Additionally, Grin HMS is not liable for any breach of security or actions of third parties that are beyond our control, including but not limited to government actions, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of Internet or telephone service, and other similar events.
We take your privacy seriously and want to make sure you understand how we handle your personal information. We do not sell, trade, or rent your personal identification information to anyone else, except as described in our Privacy Policy, terms and conditions, and any license agreements that we may have with you. However, we may share anonymous demographic information with our business partners, affiliates, and advertisers for the purposes outlined in our policy. Additionally, we may use third-party service providers to help us operate our website or mobile application, such as sending newsletters or conducting surveys. If we share your information with these providers, we will only do so with your permission and for the limited purposes stated above.
Our website or mobile application may contain links or advertisements to third-party websites or services provided by our partners, sponsors, suppliers, licensors, advertisers, and other third parties. Please note that we do not control the content or links displayed on these sites, nor are we responsible for their practices. Moreover, these sites or services, including their content and links, may change frequently. Each of these third-party websites may have its own customer service policies and privacy policies, which are distinct from ours. You should be aware that browsing or interacting with any other website, including those linked to or from our website or mobile application, is governed by the terms and policies of that particular website.
At Grin HMS, we take the security of your personal information seriously. We have implemented appropriate physical, electronic, and organizational measures to prevent unauthorized access, disclosure, and maintain data accuracy to ensure your personal information is used appropriately.
If we have given you a password to access specific parts of our website, it is your responsibility to keep it confidential and not share it with anyone.
However, please note that the transmission of information over the internet is not entirely secure, and there is always a risk of unauthorized access or interception. Therefore, we cannot guarantee the absolute security of your data transmitted to our website, and any transmission is at your own risk.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal requirements. You may request deletion of your personal information at any time.
You have the right to access, correct, or delete your personal information that we have collected. You may also withdraw your consent to our processing of your personal information at any time. Please contact us at support@hms.grinsoftware.com to exercise these rights or to ask any questions about our privacy practices.
Grin HMS reserves the right to update this Privacy Policy at any time at our discretion. If we make any changes, we may post a notification on our website's main page or send you an email. We encourage our users to regularly check this page for updates to stay informed about how we protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and be aware of any modifications.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@hms.grinsoftware.com.